Your Facebook Comments Are Generating Leads for Your Competitors Right Now.
Your knowledge base gets built before the agent answers anything
Every unanswered comment is a conversation your competitor is having instead of you. Innovator Social Agent is trained on your specific business, on your pricing, your voice and your process, and it handles every comment, DM, and Messenger conversation around the clock.
The knowledge base is the product
Your pricing, your objections and your tone get written down before the agent replies to anyone. That's what decides whether it sounds like you or like something that skim-read your homepage once.
You work with the person who does the work
Your knowledge base session doesn't get handed to a junior. Whoever maps your objection handling is whoever builds the agent that uses it.
Referred before we'd finished
A client put us in front of other organisations in their network while their own project was still running. Nobody does that for work they're unsure about.
Comment sections nobody has time for
Charities, societies and owner-run businesses across Canada and West Africa, where one person answers the comments in between doing everything else. That's usually where a comment section quietly stops getting answered.
"How much does this cost?" Someone commented that on your post at 11pm. By morning, they booked with the business that replied in ten minutes. It wasn't you.
Your response time is 24 hours. That's not just slow, it's a signal that you're either overwhelmed or don't care enough to respond.
You tried a chatbot. It quoted the wrong price and spoke in the wrong tone, and you spent a week apologising. Generic bots don't know your business, they just pretend to.
You're running ads that generate comments, but you can't reply to every one in time, so you're paying to attract leads you aren't converting.
You know your comment section is a revenue channel. You just have no system to work it, so the money stays in the comments and your competitors collect it.
Everything included. No surprises.
13-Category Sentiment Intelligence
Every comment is classified before a reply is generated: genuine enquiry, pricing question, complaint, or hostile message. Abusive comments are flagged for you, not escalated.
Memory Across Conversations
When a contact returns after three weeks, the agent picks up where they left off: who they are, what they asked, how the last conversation ended.
Automatic CRM Sync
Every qualified lead, name, email, buying signal, logs directly to your CRM automatically. No manual data entry, no leads buried in comment threads.
Knowledge Base Training
We capture your pricing, brand voice, ideal clients, and most common questions before going live. The agent speaks for your business because it's trained on your business, not a template.
Facebook, Instagram, and Messenger
One agent across three platforms. Facebook page comments, Instagram direct messages, and Facebook Messenger conversations all handled from a single configured workflow.
24/7 Coverage
Replies within minutes, not hours, not the next business day.
Monthly Performance Reports
On the Managed plan, you receive a monthly breakdown of response volume, sentiment distribution, and leads captured.
How it works.
- 01We Learn Your Business
A structured knowledge base session capturing your pricing, brand voice, ideal clients, most common questions, and how you communicate. Takes 60 to 90 minutes. On the Managed plan, we prepare most of it on your behalf with a shorter review call.
- 02We Connect Your Pages
We handle the entire technical setup: connecting your Facebook Page, Instagram, and Messenger accounts. You grant us access, no configuration required on your end.
- 03You Approve Before Anything Goes Live
Before the agent is active on your live pages, we run a review period. You read sample responses and ask for adjustments, then sign off. Nothing is visible to your audience until you're satisfied.
- 04Your Agent Handles It From Here
From the moment it goes live, the agent monitors your comments and messages around the clock. You can request a conversation log at any time.
Common questions.
What if the agent says something wrong?
It's trained on your specific business information before going live, so it's working from accurate data, not guessing. We review its responses regularly and update its training as your business changes. If you ever see a response you want changed, contact us and we handle it within 24 hours.
Do I need any technical knowledge to get set up?
None. We handle the full setup: connecting your Facebook Page, configuring the workflows, and training the agent on your business. Your job is to show up for the knowledge base session and grant us page access.
What is a knowledge base session and how long does it take?
A structured session where we capture everything the agent needs to represent your business accurately: your pricing, brand voice, ideal clients, most common questions, and how you like to communicate. Typically 60 to 90 minutes.
Can I see what the agent is saying before it goes live?
Yes. We run a review period before activating the agent on your live pages. You read sample responses and request adjustments. Once live, you can request a full conversation log at any time.
What is the difference between Starter and Growth?
Every tier includes all channels, so the difference is service level and contact volume, not which channels you get. Starter is self-serve with our guided setup wizard and covers up to 500 active contacts. Growth adds a done-with-you knowledge base session, automatic CRM sync, priority support, and up to 2,500 active contacts.
Does it work for Instagram, Messenger, and WhatsApp too?
Yes. Every tier handles Facebook page comments, Instagram direct messages, Facebook Messenger, and WhatsApp conversations. Instagram requires a connected Facebook Business account.
Can I cancel anytime?
Yes. No long-term contracts. Cancel your monthly subscription at any time. Setup fees are non-refundable, they cover the work of building your knowledge base and configuring the workflows.
Do you have pricing for Africa and emerging markets?
Yes. We price for where you operate, not where we're based. The prices on this page adjust automatically if you're browsing from Africa, so what you see above is already your rate. WhatsApp per-message fees from Meta are billed through at cost and itemised separately.
Is there a self-hosted or DIY option?
Yes, through the AI Readiness Blueprint. We build the full knowledge base, system prompt, and workflow architecture, and you self-host on your own infrastructure. Priced from $497 as a one-time project. The right choice for technical operators who want full ownership and no monthly fee.
Choose the level of support that fits.
Agent
Your agent live on one channel, trained on your business and answering around the clock.
- ✓3,000 comments and messages a month
- ✓1 channel of your choice
- ✓1 connected account
- ✓13-category sentiment check before any reply
- ✓Abuse and genuine grievances routed to you, never answered in public
- ✓Automatic CRM sync on every qualified lead
- ✓Overage $0.04 per comment, or move up a tier
Best for: Owner-operators who want every comment answered without hiring anyone.
Start the conversationAgent + Insight
Everything in Agent, plus a working session with us and a monthly report that tells you what your customers actually asked.
- ✓10,000 comments and messages a month
- ✓Up to 3 channels
- ✓Up to 3 connected accounts
- ✓13-category sentiment check before any reply
- ✓Abuse and genuine grievances routed to you, never answered in public
- ✓Automatic CRM sync on every qualified lead
- ✓A knowledge base session with us, so your real objection-handling gets encoded
- ✓Monthly report: response volume, sentiment split, leads captured
- ✓Overage $0.04 per comment, or move up a tier
Best for: Businesses running ads or an active Instagram and WhatsApp presence.
Start the conversationManaged
Everything in Agent + Insight, and we take the human queue off your desk entirely.
- ✓30,000 comments and messages a month
- ✓All 4 channels
- ✓Up to 10 connected accounts
- ✓13-category sentiment check before any reply
- ✓Abuse and genuine grievances routed to you, never answered in public
- ✓Automatic CRM sync on every qualified lead
- ✓We own the flagged-for-human queue: triage, escalation and drafted replies
- ✓Ongoing prompt tuning against what the queue reveals
- ✓Monthly report and review call
- ✓Overage $0.04 per comment
Best for: Owners who want zero ongoing involvement in the inbox.
Start the conversation| Feature | Agent | Agent + Insight | Managed |
|---|---|---|---|
| Comments and messages a month | 3,000 | 10,000 | 30,000 |
| Channels | 1 of your choice | Up to 3 | All 4 |
| Connected accounts | 1 | Up to 3 | Up to 10 |
| 13-category sentiment check before any reply | Included | Included | Included |
| Abuse and grievances routed to you, never answered in public | Included | Included | Included |
| Automatic CRM sync on every qualified lead | Included | Included | Included |
| Overage per comment | $0.04 | $0.04 | $0.04 |
| Knowledge base session, so your objection-handling gets encoded | Not included | Included | Included |
| Monthly report: volume, sentiment split, leads captured | Not included | Included | Included |
| We own the flagged-for-human queue: triage, escalation, drafts | Not included | Not included | Included |
| Ongoing prompt tuning against what the queue reveals | Not included | Not included | Included |
| Monthly review call | Not included | Not included | Included |
Ready to get started?
A few questions, about a minute. You get a straight answer on whether this is worth your money, and a written reply within one business day.
or email contact@benalika.com →Question 1 of 5
What does your organisation do?
Five questions, about a minute. You get a straight answer on whether this is something we can help with.